FAQ

General Information

Can I get a quotation?: The best way to get a quote is by going to the order now page and following the step and you will get the quote instantly before you place the order. Or if you have a special request you can simply email us at sales@order-card.com and we will be more then glad to help you out.
What's the turnaround time?: Production and delivery time depend on the product, quantity, artwork approval and delivery option. Available estimated delivery dates are shown before you place an order. Rush options may be available for selected products, but delivery dates are estimates rather than guarantees.
What's the mold fee?: We don't charge a mold fee unless you have multiple sizes.
Can I place my order online?: Yes, you can. Following are the ways you can place your order
1. Online
2. On chat
3. Via email
I need to make a change to the order that I placed.: Emailing sales@order-card.com and our sales team will try to make the change as long as the order is not in production.

Can I preview before I purchase?: We offer you free proof before you decide to purchase and a hassle free experience.. simply fill up your order details and at checkout you will get the option of "See Design - Pay later". We will send the proof after you submit your request. Payment is required only after you approve the proof and before production begins.
Will I be charged extra if want to change the proof before confirming the order?: No, you can make as many changes as you like.
I received my proof and I want to make a change. How can I do that?: Simply reply back to the email proof that you received and tell us the change you would like and we will revise the proof and send you a new proof.
How long does it take to get a digital proof?: It will take anywhere from 4-6 hours.
What is a digital proof?: A digital proof is a digital image of how your cards will look. We will show you a image before we start production. You can make as many changes as you like to the digital proof until you are satisfied.
How can I confirm to the proof I received?: Simply reply to the proof email stating that you confirm the proof layout and then we will start production.

What if I need to cancel my order?: Please contact sales@order-card.com as soon as possible if you need to change or cancel an order. We will confirm whether the request can be accommodated. Once production has started, changes and cancellations may no longer be possible because products are customized to order. Production starts after proof approval and payment.
What should I do if I made a payment twice by mistake?: Please emailing sales@order-card.com and our sales team will assist you with this matter.
What happens if there is a mistake with my order?: If there is a verified production or print-quality issue, we will offer a remake or refund as appropriate. Please contact us within 10 days of delivery with your order number, a description and clear photos.

What methods of payment are accepted?: We accept following credit cards: Mastercard, Visa, Discover or American Express. You may also pay with PayPal.
The method of pay by check is also available for customers who wish to mail a check.
Purchase orders are accepted for schools, certain non-profit groups and government organization.
Do you charge sales tax?: For United Kingdom deliveries, applicable taxes and import-clearance charges are included in the checkout total. The checkout page shows the final amount before you confirm your order.
How to place an order if you are a school with purchase order (PO)?: Place the order online and select "See Design - Pay Later" at checkout. You will receive an order number; include it on your official school or government purchase order and email the PO to sales@order-card.com.

What is the freight?: The shipping cost will be provided to you in the order now page. The shipping cost varies according to the quantity you order.
Do you ship to APO/FPO addresses, or to a PO Box?: We only ship to physical address.
How long will it take before I receive my products?: Estimated production and delivery dates depend on the selected product, quantity, artwork approval and delivery option. The available dates are shown during checkout.
How accurate is your delivery date?: The date shown during checkout is an estimate. Artwork approval, production scheduling, customs procedures and carrier delays can affect delivery.
Tyvek/Plastic/Vinyl are most sold fast products.: There might be extra rush production charges on Tyvek/Vinyl/Plastic orders depending upon the production on present orders in queue which factory can inform later after checking delivery schedule.

How can I track my order?: You can email to sales@order-card.com or you can ask our live chat and they will give you a update on your order. Also once the order is shipped you will also get a email on the tracking number of your order.
Will I get a tracking number once my order is shipped?: Yes, a tracking will be emailed once the order is shipped.

Can I get some discount?: Yes, you can enter your email at the top of the web page, then you will get a coupon code in your email.
Do you offer discounts for large orders and/or non-profit groups?: Large orders have lower unit price, it's in the price list
Can I get some discount for reorder?: Yes, you can email us to get a coupon code for reorder.